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Frequently asked questions—Buy Crypto via OSL Pay
By: WEEX_Global
|
2025/09/18 05:13:45
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How long does card verification take?
Card verification is usually completed within minutes after you link your contact details.
Which cards can I use to buy crypto?
OSL Pay supports Visa and Mastercard (debit/credit), Apple Pay, and Google Pay.
What is 3D Secure (3DS) authentication?
3DS adds an extra layer of security by requiring identity verification (such as a one-time password) during checkout.
Why did my payment fail?
Common reasons include incorrect card details, insufficient funds, a device or location mismatch, or your bank blocking crypto transactions. See sections above for more details.
Can I delete a saved card?
Yes. Go to the Credit/Debit Card section and click the trash icon next to the card. Note: A deleted card cannot be re-added within 48 hours.
What should I do if my crypto hasn't arrived after payment?
- Check the fiat order status on WEEX.
- Confirm the transaction status with your bank.
- Contact the platform's support team with your transaction details.
What should I do if my payment failed due to a security violation?
Contact your bank, confirm your details, and try again once the issue has been resolved.
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